How much does house cleaning cost?
Flat Rate Maids charges an hourly rate for a team of two experienced house cleaners. The size, condition, service level, occupancy, access, and requested details help determine how much time to reserve. Detergents, equipment, and routine supplies are included at no extra charge.
What is standard cleaning?
Standard service focuses on routine kitchen, bathroom, dusting, and floor care. Your confirmed checklist controls the final scope.
What is deep cleaning?
Deep cleaning allows more time for buildup and details such as baseboards, doors, trim, fixtures, and cabinet fronts.
Do you clean inside appliances?
Oven and refrigerator interiors are add-ons and should be requested before the appointment.
Do I need to be home?
No, if a safe access plan is confirmed. Share gate, key, alarm, parking, and lock-up instructions in advance.
How should I prepare?
Clear clutter from priority surfaces, remove food and trash for move cleans, secure valuables, and make sure water and electricity are available.
What about pets?
Tell us about pets and secure animals that may be anxious, protective, or likely to leave through an open door.
Can I request a specific product?
Yes. Discuss surfaces, allergies, sensitivities, and product requests in advance so the team can confirm what is practical.
How do I reschedule?
Call (520) 358-3434 as early as possible. Ask about the current cancellation and rescheduling policy when booking.
What if I have a concern?
Contact us promptly and explain the area or task involved. We will review the confirmed scope and discuss the appropriate next step.
How quickly can I schedule house cleaning?
Availability changes by service type, property size, address, condition, and season. Call for the fastest answer. Deep cleans, move-outs, large homes, and turnovers with a fixed deadline are easier to plan with advance notice.
Do you offer Saturday appointments?
Flat Rate Maids has offered Saturday booking options. Confirm current Saturday availability when requesting your estimate because routes and seasonal demand change.
How is cleaning priced?
Cleaning is billed hourly for a team of two experienced house cleaners. Accurate size, condition, occupancy, pet, access, floor, and requested-task information helps us reserve a realistic amount of time.
What can affect the time needed?
The property’s size, current condition, access, service level, and requested tasks can affect the number of hours required. Priorities and expected timing should be discussed before work begins.
What is not included in standard cleaning?
Appliance interiors, cabinet interiors, detailed windows, wall washing, heavy furniture moving, hauling, construction debris, biohazards, pest waste, mold remediation, restoration, repairs, and high exterior work are not automatically included.
Do you bring cleaning supplies and equipment?
Yes. Detergents, professional equipment, and routine cleaning supplies are included in the hourly rate at no additional charge. Identify delicate surfaces, allergies, pets, children, or an owner-supplied product before the visit.
Are products safe for every child, pet, or surface?
No product should be described as universally safe for every person, animal, or material. Share sensitivities and surface details, secure pets, and ask what products will be used.
What payment methods do you accept?
Payment options and timing can change. Confirm the accepted methods, deposit requirements, and when payment is due before scheduling.
What is the cancellation or rescheduling policy?
Ask for the current policy when booking and call as early as possible if plans change. Short-notice cancellations can affect route planning and reserved appointment time.
Do you guarantee a security-deposit return?
No. Professional move-out cleaning can address the agreed checklist, but lease terms, damage, wear, property-manager standards, and final decisions remain outside the cleaner’s control.
Can you clean mold, pest waste, or hazardous material?
Those conditions may require licensed remediation, pest, or biohazard professionals and are not assumed in residential cleaning. Disclose them before anyone enters the property.
How should I report a concern?
Contact Flat Rate Maids promptly. Identify the room, task, appointment date, and relevant part of the confirmed scope. Photos can help explain a specific concern.